We’ve developed a system that provides one on one link between the Government and the Public, as the government needs its own platform where complains are constantly monitored and administered in an orderly way. According to Institute of Customer Service there has been an eight-fold increase in complaints made on social media since January 2014. Social media sites provide a public platform and the sort of easy access to organizations that modern consumers crave. So, with just one tap of your phone DHI directs your customer complaints to you.